REDRESSAL OF COMPLAINTS OF THE OVERSEAS PAKISTANIS
(Wafaqi Mohtasib/ Federal Ombudsman)

The Wafaqi Mohtasib has appointed Mr Hafiz Ahsan Ahmed Khokhar, Senior Advisor Law/ registrar, Federal Ombudsman Secretariat, Islamabad as the Grievance Commissioner for redressial of the problems and issues confronting the overseas Pakistanis. The complaints can now be directly submitted to the Grievance Commissioner. His contact details are as under:

E-mail: hafizahsaan1973@gmail.com Tell No: 0092-51-9217243
Cell No: 0092-300-8487161
Fax: 0092-51-9217224
Website: www.overseaspakistanis.ombudsman.gov.pk 
Address: Federal Ombudsman Secretariat, 36-Constituion Avenue, Islamabad, Pakistan

Pakistani community members may also access the following weblink to the register complaints and report problems. 
http://complaints.mohtasib.gov.pk/Complaints/precomplaintRegistration.aspx?mohtasib=WMS&agency=409

In addition to the above, the Ambassador of Pakistan in Beijing has also appointed the following focal person within the Embassy to deal with and communicate the issues of overseas Pakistanis to the Grievance Commissioner. His contact details are as under:

Name: Mr Asim Ali Khan
Designation: Counsellor/ Head of Chancery
E-mail: hoc@pakbj.org
Telephone number: 0086-10-65323411
Mobile: 0086-13810195971

REDRESSAL OF COMPLAINTS OF THE OVERSEAS PAKISTANIS
(overseas pakistanis foundation)

For the convenience and speedy redressal of the complaints of the overseas Pakistanis, Overseas Pakistanis Foundation (OPF) has introduced a new fast track online complaint management system.
How to Lodge a Complaint?
Step-1:

• Visit OPF website (www.opf.org.pk) and click on services/complaint cell or directly visit (www.opf.pitb.gov.pk)

Step-2:

• Login to the system by signing up as a new user after providing the required details.

Step-3:

• Sign in to register your complaint.

Step-4:

• Fill in the complete form by providing details of your complaint.

Step-5:

• You will receive a message stating “registered successfully”.

Step-6:

• Attach relevant documents.

Step-7:

• Submit.